Rosary Count — Support

Questions, problems, or a group that needs setting up: write to support@rosarycount.com. We reply within two working days.

Getting started

1. Ask your group leader for the 8-character join code, or open the join link they send you. 2. Enter your email. We send a sign-in link — no password to remember. The link works once and expires after 10 minutes. 3. Set your display name. 4. Your leader approves you, and the Today screen opens.

Everyday use

• Logging decades — Today screen: set the number (it opens at 5), add an

intention if you want, and Submit. You can change today's entry, or add yesterday's if you forgot; anything older has to go through your group admin.

• Offline — an entry made without a connection is kept on your device and

sent as soon as you are back online. It never creates a duplicate.

• Totals — Today, This week and All time, across your Group, your Country

and the World. Tap Group for today's members; tap Country for the groups praying alongside you.

• History — the last 30 days of your own entries.
• Your photo — Settings → tap your picture to choose one from your phone.

JPEG or PNG, up to 5 MB. It is shown only to people who share a group with you. Settings → Remove photo deletes it.

• Reminders — Settings → daily reminder, as a 24-hour time (e.g. 07:30).

The reminder follows your device's timezone as you travel. Clear the field to turn it off.

Common problems

The sign-in link does not arrive. Check your spam folder. Links are limited to five per hour per address. Make sure the address has no typo — we answer the same way whether or not an account exists, so a typo looks identical to a working request.

"This sign-in link has expired or was already used." Links last 10 minutes and work once. Ask for a new one.

"Your group membership is pending." A group admin has to approve you. Ask your leader; they can approve you from the Admin screen.

The join code does not work. Codes are 8 characters and can be rotated by your admin. Ask for the current code or link.

My decades are not in the group total. Totals are cached for up to a minute. Pull the screen again shortly. If your entry shows "Saved on this device", you are offline — it will sync.

I want my data deleted. Settings → Delete account, or write to privacy@rosarycount.com.

My photo will not upload. We accept JPEG and PNG up to 5 MB. Very large pictures (over about 16 megapixels) are refused; take a normal photo or crop it first. Uploads are limited to 20 an hour.

Reporting a photo

If a profile photo or an event picture is offensive, is not the person it claims to be, or is somebody's picture used without their permission, write to support@rosarycount.com with the group name and, if you can, a screenshot. We remove reported pictures within two working days, and sooner for anything unlawful. Removal is permanent — the file is deleted, not hidden — and it is recorded in our audit log.

Group admins: you can ask us to remove any picture in your group. Super admins can remove one directly from the Admin screen.

For group admins

• Approve or reject pending members, and correct a member's entry, from the

Admin screen. Corrections are recorded in an audit log.

• Share your group with the join link (Groups screen → Copy join link) or the

code itself. A leaked code only ever creates a pending request, which you still have to approve.

• Rotate the code if it has spread further than you meant.
• "Share summary" hands the day's summary text to your phone's share sheet,

ready for the group chat.

Privacy

https://rosarycount.com/privacy

Contact

JMJ Consultancy Services — support@rosarycount.com https://rosarycount.com/support